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University of Florida
Frequently Asked Questions

How much will it cost to ship my order?

See the table below for shipping costs.

Domestic Shipping (UPS Ground)
$0.00-4.99 $4.00
$5.00-24.99 $6.00
$25.00-49.99 $7.00
$50.00-129.99 $8.00
$130.00-199.99 $11.00
$200.00-299.99 $16.00
$300.00-399.99 $22.00
$400.00-499.99 $26.00
$500.00-599.99 $32.00
$600.00-699.99 $38.00
$700.00-799.99 $40.00
 $800.00-899.99  $45.00
 $900.00-999.99  $50.00
 $1000.00-1099.99  $55.00
 $1100.00-1199.99  $60.00
 $1200.00-1299.99  $65.00
 $1300.00-1399.99  $70.00
 $1400.00-1499.99  $75.00
 $1500.00-1599.99  $80.00
*If over $1599.99 please call

 International Shipping
 $0.00-4.99  $8.00
 $5.00-24.99  $10.00
 $25.00-49.99  $20.00
 $50.00-129.99  $40.00
 $130.00-199.99  $65.00
 $200.00-299.99  $100.00
 $300.00-399.99  $140.00
 $400.00-499.99  $180.00
 $500.00-599.99  $215.00
 $600.00-699.99 $260.00
 $700.00-799.99  $300.00
 $800.00-899.99  $325.00
 $900.00-999.99  $385.00
 $1000-1099.99  $410.00
 $1100-1199.99  $450.00
 $1200-1299.99  $500.00
*If over $1299.99 please call

 

How long will it take to get my order? How are orders shipped?

Domestic orders (excluding Hawaii & Alaska) are shipped using UPS Ground. See the chart below for an estimate on UPS delivery times. For orders placed during the week (M-F), please add an additional 1-2 days for processing. For orders placed on a weekend, please add an additional 3-4 days for processing. Phone or mail orders that supply a P.O Box for delivery will be shipped using USPS Media Mail. Orders going to Hawaii or Alaska will also be shipped using USPS Media Mail. Media Mail can take from 1-3 weeks for delivery, depending on your location. Expedited shipping options are available; please call the bookstore to find out which ones are available for your area.

UPS Ground Shipping Map

How can I place an international order?

International orders cannot be placed via the website.  To place an international order, call 352-392-1764 (Monday-Friday from 8am-5pm EST) or fax the order to 352-392-2628.  If the order is faxed, please be sure to include email contact information, full shipping address, credit card information and a photocopy of the identification of the person whose name appears on the credit card.  International orders are generally shipped using First Class International Mail. In some regions this service may not be available. In these instances extra postage may be due so that the order can be sent via Priority or Express Mail. International shipping generally takes 1-4 weeks for delivery.  If you require further information about international orders, please contact us at ifasbooks@ifas.ufl.edu.

Refund/Exchange Policy:

We have a no refunds policy on all merchandise. However, if an item is damaged in the shipping process please contact us immediately. We will try to replace the damaged items as soon as possible.

Discounts:

A 40% discount is available to all University of Florida faculty, staff, and student groups that are purchasing 10 or more of the same publication. A 40% discount is also available to resellers purchasing 10 or more of the same publication. We must have a valid resale certificate on file in order for the discount to apply. You can fax the certificate to 352-392-2628 or email it to ifasbooks@ifas.ufl.edu. A 25% discount is available to anyone purchasing 25 or more of the same publication. Some exclusions apply with regard to all discount levels.

Tax Exemption:

Anyone wishing to place a tax exempt web order must contact us first so that we can set up your account to have tax exempt status. You may also call our office to place a tax exempt order. Please make sure you let us know that you are placing a tax exempt order. We must have a valid tax exemption certificate on file. You can fax the certificate to 352-392-2628 or email it to ifasbooks@ifas.ufl.edu.